Returns & Exchange Policy

Laundry and dry-cleaning services are service transactions, not traditional product purchases. Once the service has been completed and garments have been delivered, traditional product-style returns or exchanges do not apply.

However, if you believe there is a problem with the service, you may report the issue within 24 hours of delivery. We will evaluate your concern and determine whether it qualifies for resolution under this policy.

Eligible concerns may include:

• Unresolved stains or cleaning concerns
• Service quality issues (improper pressing, incorrect handling)
• Garment damage allegedly caused during processing
• Missing or lost garments
• Incorrect service delivered (wrong garments, wrong service type)

All claims are subject to review and verification based on garment condition, service records, and applicable WASHSTAR policies.

Where a cleaning or service-quality concern is reasonably verified, WASHSTAR may offer one or both of the following:

• Complimentary re-cleaning or re-service of the affected garments
• An alternative appropriate resolution depending on the nature of the issue

Important: Re-cleaning does not guarantee complete removal of every stain. Results depend on many factors:

• Fabric type and condition
• Stain composition and age
• Previous treatment or history
• Color fastness and dye stability
• Water and temperature sensitivity
• Garment construction and embellishments

Some stains are permanent and cannot be removed regardless of professional treatment. WASHSTAR will advise if re-cleaning is not recommended or not feasible.

WASHSTAR will exercise reasonable professional care while handling, cleaning, and pressing your garments. However, some garment damage may occur due to:

• Pre-existing garment condition (weak, worn, or deteriorated fabric)
• Manufacturer defects or poor-quality seams and construction
• Normal wear and tear from washing/cleaning
• Color bleeding or color instability inherent to the garment
• Shrinkage from exposure to heat or moisture (normal for certain fabrics)
• Fabric weakness, embellishments, prints or coatings
• Special care limitations not disclosed by the customer
• Care label information that was missing or incorrect

If you suspect that damage was caused by WASHSTAR during processing, report it within 24 hours with photographic evidence. An investigation will determine responsibility and applicable resolution under WASHSTAR garment damage compensation policy, subject to applicable law.

If a garment is reported missing after delivery, WASHSTAR will:

• Investigate the order records and delivery details
• Check facility inventory and staff records
• Review delivery notes and photos if applicable
• Attempt to trace the garment through our systems

Reporting window: You must report missing items within 24 hours of delivery. Claims reported after this window may not be investigated.

If WASHSTAR is determined to be responsible for the loss, the eligible claim will be handled under the applicable compensation policy and subject to applicable law. Compensation is determined on a case-by-case basis considering the garment condition and value prior to service.

WASHSTAR is not responsible for items reported missing more than 7 days after delivery.

WASHSTAR may issue refunds or account credits for approved claims, including:

• Approved re-cleaning/re-service that cannot be completed
• Service-quality issues that warrant refund
• Approved claims for garment damage or loss
• Cancellations within the allowed window
• Service not rendered due to WASHSTAR fault

Refund timeline: Approved refunds will be processed within 5–7 business days after approval to your original payment method. Bank or payment provider processing may add additional time.

Processing times depend on:

• Your bank or financial institution
• Payment method used (card, UPI, wallet)
• Payment gateway processing delays

WASHSTAR does not control the final crediting timeline and is not responsible for bank delays. Contact WASHSTAR for refund status; contact your bank for specific crediting timeframes.

Important: You are responsible for removing all valuables and personal belongings from garments before handing them to WASHSTAR for pickup.

WASHSTAR is not responsible for valuables accidentally left in garment pockets, linings, or attached to clothing, subject to applicable law.

Examples of items you must remove:

• Cash, coins, and payment cards
• Jewelry, watches, and accessories
• Mobile phones, earbuds, and electronic devices
• Keys, keychains, and USB drives
• Documents, IDs, permits, and licenses
• Prescription medications and supplements
• Any other items of personal, monetary, or sentimental value

If valuables are discovered during processing, WASHSTAR will make reasonable efforts to contact you, but we assume no liability for their safekeeping, loss, theft, or damage.

To report a service-quality concern or file a claim, contact WASHSTAR within 24 hours of delivery:

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]

When reporting a claim, please provide:

• Your booking reference or order number
• Description of the concern (stain, damage, missing item, etc.)
• The specific garment(s) affected
• Photographic evidence if possible (especially for damage or stains)
• Delivery date and time

WASHSTAR will review your claim and respond within 5–7 business days with an assessment and proposed resolution.

The following are not eligible for returns, exchanges, or refunds under this policy:

• Normal cleaning results or expected wear from laundering
• Pre-existing garment condition, damage, or defects
• Shrinkage, color loss, or fading typical of the garment fabric
• Stains that are permanent or set by prior treatment
• Damage to embellishments, prints, coatings due to garment quality
• Garments where care instructions were not provided or followed
• Special care requirements not communicated to WASHSTAR
• Damage or loss from mishandling or neglect by the customer
• Claims reported more than 7 days after delivery
• Valuables left in garment pockets or attached to clothing
• Custom, vintage, one-of-a-kind, or irreplaceable items (WASHSTAR can only offer case-by-case assessment)
• Items that have been altered, damaged, or worn after delivery

WASHSTAR currently provides laundry and dry-cleaning services only. This policy does not cover product returns because WASHSTAR does not sell physical products.

If WASHSTAR introduces physical products (e.g., garment care kits, branded merchandise) in the future, a separate Product Returns & Refund Policy will be created.

This Returns & Exchange Policy applies exclusively to laundry and dry-cleaning services.

If you are unsatisfied with WASHSTAR claim assessment or resolution, you may request further review by contacting customer support:

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]

Provide your original claim reference and explain why you believe the resolution was incorrect. WASHSTAR will review your appeal within 5–7 business days.

If you remain unsatisfied after WASHSTAR review, you may pursue the matter through legal channels as permitted by the governing law and jurisdiction applicable to your location and agreement with WASHSTAR.